The Strategy

Your most valuable asset is your customers. Without your customers, you have no revenue stream to cover costs or produce profits. Your second most valuable asset is the people in your organization who serve your customers. Who are these people? Everyone! Every person in your work force serves the customer either directly or indirectly.

Every leader must ensure that your organization adds value to the customer with every step in the process. How can this be done? Engage your people in a defined process to highlight the important activities that lead to increased customer satisfaction. This process will also identify activities that don’t have the desired effect. Over time, all organizations build processes that do not use time and resources as effectively as they should. The Japanese call this muda, or waste. It can come in the form of rework, downtime, excess inventory, or other similar inefficiencies.

The best part of this strategy is that the initial investment is minimal, while the rewards are great. Most projects show a positive payback quickly.

The Avanti Method

The Avanti Method has been developed through more than 30 years of experience working for multibillion-dollar corporations. It relies on quality, Six Sigma®, lean and organizational development principles. It engages the work force to find the best solutions. An engaged work force owns the issues and their solutions; therefore, it has a vested interest in seeing any project completed successfully.

The Avanti Method focuses on business process management and critical supply chain issues to ensure success. The results of this method include:

Business Process Management

All work is a process. Your work force follows processes to accomplish everything it does. It is imperative to ensure that these processes work properly the first time, every time.

Supply Chain – Vendor Management

Whether you are buying raw materials, components, finished products or services, vendor management is a key component of your supply chain strategy. Ensuring that any outsourced production or service meets your requirements, and more importantly, your customers' requirements, is crucial.

Supply Chain – Customer Relations

Successful organizations delight their customers every day. Everyone who interacts with the customer needs to understand what superior customer service is, and how to deliver it. Connect with your customers on an emotional level, not just a functional level, and your customers will be raving fans.

Avanti’s Commitment

Avanti is passionate about enabling its clients to ensure the satisfaction of their customers. As such, Avanti is passionate about its clients’ satisfaction. Avanti will be with you every step of the way to ensure a successful outcome.