Results

Throughout his career, Ed Vallorani, owner and CEO of Avanti Improvement Solutions, LLC, consistently delivered quantifiable results focusing on the customer’s needs and expectations. Ed continues to improved customer satisfaction with goods and services purchased, while reducing costs for the organization, thereby creating a true win-win situation.

Below are samples of the results Ed has achieved:

• Led process/product audits on four continents

• Realized $7 million annual savings by improving business processes and vendor management across sevenindependent business units

• Established quality assurance programs at two major U.S. corporations using Six Sigma® methodologies

• Virtually eliminated freight damage by adopting new packaging standard

• Led the redesign of a talent-management process, thereby significantly improving the seasonal hiring pace

• Reduced open hours by 50 percent, leading to better service and reduced costs

• Improved customer response time by more than 50 percent through the use of lean principles

• Completed the successful national rollout of a new customer service process that consolidated more than 40 regional centers into one national call center

• Slashed inbound call volume by 22 percent through use of a kaizen rapid improvement event

• Slashed obsolete expenses by 50 percent

• Reduced by 25 percent customer returns due to selling issues (the #1 reason for customer dissatisfaction) through implementation of a sales associate training program

• Implemented a Distribution Resource Planning (DRP) system formalizing sales forecasting and inventory planning

• Implemented a Point-of-Sale (POS) ordering process that allowed customer special orders to be electronically transmitted to the vendor via Electronic Data Interchange (EDI), eliminating manual errors