Ed Vallorani

ASQ CMQ/OE

Ed Vallorani, owner/CEO of Avanti Improvement Solutions, LLC, works with organizations to reduce operating costs while improving customer satisfaction. Since establishing Avanti Improvement Solutions, LLC, Ed has worked with diverse industries such as restaurants, catering, social services, IT and Internet marketing. His process management experience has allowed Ed to focus his clients’ business processes on serving the customer better. As service improves, costs decreases – a true win-win for all parties.

Before starting his own practice, Ed served corporate America for more than 30 years, most recently as a Director of Quality Assurance for The May Department Stores Comapny. He was responsible for the design, implementation and management of a quality process that extended from the suppliers to the customers.

Ed worked extensively with the global supply chain, auditing vendor’s production processes and products on four continents, ensuring that outsourced items met original specifications. He also worked extensively with customer service organizations to ensure that the customers’ requirements were always a top priority. Savings from these initiatives exceeded $7 million annually. Prior to his work with May, Ed held numerous management positions at Sears, Roebuck and Co. over operations, customer service, quality, marketing and merchandising.

His project management experience allowed Ed to lead the design and implementation of major projects, including: a pair of quality initiatives; the complete redesign of a customer service process; a formalized sales forecasting and inventory planning process; and an electronic point-of-sale ordering process.

Ed is currently pursuing a Master of International Business degree at St. Louis University, completing the two-year program in summer 2010. Ed has been recognized for academic excellence by both the Golden Key International Honour Society for being in the top 15% of his class and the Beta Gamma Sigma International Honor Society for being in the top 20% of his class.

He holds a B.A. in Economics from Villanova University. He is a senior member of the American Society for Quality (ASQ) and has been named a Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ. Ed has been a presenter for the St. Louis chapter of ASQ. Ed is also a 2010 presenter for Webster University's Center for Professional Development.

Ed has been a past president of the St. Louis Organization Development Network and has served for three years on its board of directors. He is currently the director of the Writers Special Interest Group of Yellow-Tie International and is serving as the Education Chair for the St. Louis chapter of ASQ.