Speaking

Ed Vallorani, owner and CEO of Avanti Improvement Solutions, LLC, is available to speak to your organization on a variety of subjects. (Below are examples) Other presentations can be customized to meet the needs of your organization.

BOOK ED NOW!

Phone: (314) 477-8192
E-Mail: ed@avanti-is.com

To view a flier of prepared presentations, click here.

Business Process Management
Overseas Sourcing: Minimize the Headaches
Manage Your Bucket of Squirms^SM
Working Across Cultures

See Ed in 2010

Business Process Management

Learn the basic process improvement skills that can be used by any organization to increase customer satisfaction, reduce costs and improve performance. Basic quality, Six Sigma® and lean concepts will be discussed and applied to a real-life situation.

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Overseas Sourcing: Minimize the Headaches

Is your organization currently outsourcing or thinking about outsourcing finished products, subassemblies or components to an overseas factory? Does your organization think beyond product features and price? Does your organization have a process for evaluating factory capabilities to produce goods that will meet your specifications?

In this presentation Ed will share the processes that he used when visiting and evaluating factories on four continents. The presentation includes a system for evaluating the manufacturing and quality processes at factories, from the receipt of raw materials to packing and shipping. Human rights issues and product testing protocols will also be addressed.

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Manage Your Bucket of Squirms^SM

What are the customer situations that make you or your organization squirm? How do you deal with a difficult customer? How do you tell a customer something that (s)he may not want to hear?

The words you choose in a difficult situation can make or break the interaction. This highly interactive session will discuss some of the proper words to use and those to avoid at all costs. It will also help you create strategies your organization can use to handle those tough situations.

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Working Across Cultures

This session explores how people from different cultures are likely to react in a business setting. The cultural dimensions work of Geert Hofstede and Edward Hall will be explained. These dimensions, as they relate to each culture, will be discussed and compared to the U.S. culture. Areas of possible conflict will be mentioned.

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BOOK ED NOW!

Phone: (314) 477-8192
E-Mail: ed@avanti-is.com

To view a flier of prepared presentations, click here.
 

2010 Presentations by Ed:

Center for Professional Development at Webster University

St. Louis Chapter of the American Society for Quality