Avanti will design custom solutions to meet your business needs. Our focus is to take care of your customers first, then make
your processes as simple as possible. With this approach, great things happen: customer
satisfaction increases, employee satisfaction increases, the resources of your
organization are better utilized, and operating costs decrease.
Avanti is also constantly looking for new ways to serve its clients. Below is a list of the services Avanti can provide to bring about solutions to your issues
Services
|
Solutions
|
| Facilitation |
- Engage your work force in developing positive change that will be beneficial to your customers, your work force and your
bottom line
- Remove frustration from your work force and generate excitement for positive change
|
| Business Process Management |
- Map your current processes to understand your
value stream
- Design new or modify existing processes to focus
on the activities that truly offer value to your customers
- Remove bottlenecks, constraints, rework and
other non-value-added activities
- Enable your organization to get from where
it is today to where you want it to be
- Standardize processes
|
| Change Management |
- Effectively manage change within your organization
|
| Quality Programs |
- Develop and implement programs that will improve
the quality of your goods and/or services
- Update existing programs
|
| Documentation |
- Document your processes, procedures and programs so
they can be standardized and consistently performed correctly the first
time, every time
|
| Data Collection and Analysis |
- Identify key measures and determine the
appropriate data to collect and monitor
- Organize data for effective decision making
- Use data to predict when a process is starting to deviate from the norm before a
crisis occurs
|
| Vendor Management |
- Develop and implement programs that will objectively
rate the effectiveness of each vendor
- Ensure vendor-supplied materials consistently
meet your specifications
- Develop programs to handle nonconforming materials in a way that will allow the vendor
to take corrective action
|
| Human Rights |
- Ensure that outsourced factories comply with
basic human rights
- Develop and implement an objective rating system
|
| Customer Relations |
- Help you understand the voice of your customer (what it
takes to exceed their expectations)
- Improve response time to the customer
- Develop plans for complaint resolution that cause
customers to feel that your organization is genuinely concerned about their
satisfaction
- Ensure each customer contact delivers the total
customer experience of your organization
- Review call center operations, policies and procedures to maximize effeciency and customer satisfaction
|
| Strategic Planning |
- SWOT analysis (Strengths, Weaknesses, Opportunities,
Threats)
|
| Training |
- Develop training related to your project
|
.gif){kind=spacer}
.gif){kind=spacer}
